Soft delete
When an agent deletes a contact, an object or a document on etg24, the data is not destroyed.
Deleted means marked, not gone
Deletes on the platform are soft deletes almost everywhere: the record is marked as deleted rather than physically removed. For you this means an agent’s mistake is an inconvenience, not a disaster — the data still exists and can be restored.
Reversible by design
Because soft-deleted data remains in the system, a delete can be rolled back. The pattern is:
- Find the change in the change log — which agent, which entity, when.
- Disable the key if the agent is misbehaving.
- Roll back the soft-deleted data.
Guarded by scopes
Destructive actions are gated separately from ordinary writes: a key that can create and update documents still cannot delete them unless explicitly granted. Soft delete and strict scopes work together — the most damaging class of actions sits behind an extra gate, and even when it fires, the result is reversible.